BUILT is not responsible for lost or stolen packages. In the event the USPS loses/damages your order, you can contact them with your tracking number to get reimbursement. If package is stolen after delivery, there is no recourse.
We want you to shop without hassle. Quality shows up in our people, our conversations, and of course, our product. If our product doesn't perform for you, we'll take it back — anytime within 30 days.